Hospitality Manager
Manager of Hospitality
Surrey, British Columbia, Canada | Full Time
The Opportunity
At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As the Hospitality Manager, you will lead the delivery of hospitality services at Baptist Housing, overseeing areas like dining and housekeeping and leading our partnership with the outsourced hospitality provider.
About The Role
*This is a remote working opportunity with a preference for candidates located in the Lower Mainland.
We are seeking an experienced Hospitality Operations Manager to lead and oversee all aspects of our contracted hospitality services. Reporting to the Director of Operations, you’ll be the key ambassador of Baptist Housing’s hospitality vision, fostering positive relationships and aligning our outsourced hospitality services with our values. This role ensures that high-quality dining and housekeeping services are provided seamlessly across our Independent Living, Assisted Living, and Long-Term Care communities. The Hospitality Operations Manager will collaborate closely with our hospitality partner to maintain service standards and drive excellence in resident experience.
In this position, you will perform comprehensive operational audits, including food and cleaning audits, and oversee financial performance across the portfolio. Leading with a servant heart, you will work directly with our hospitality partners to address any concerns or issues that arise, ensuring prompt resolution. Leading regular hospitality management meetings with a diverse range of stakeholders, you will ensure that hospitality operations consistently meet service level agreement standards. Your leadership will enhance our residents’ experience and bring our vision to life through exceptional service delivery.
Requirements
- Post-secondary degree or diploma in Hospitality, Food Service Management, or Hotel and Restaurant Management
- At least six years of experience in administration/management within hospitality or service settings (dining, housekeeping, laundry), preferably in multi-site environments
- Proficiency in Word, Excel, and Outlook
- CSNM membership is an asset.
- Access to personal transportation, a valid driver’s license, and the willingness to travel regularly across the operating regions
About You
You’re a compassionate leader with a heart for service, embodying Baptist Housing’s values through your everyday actions. Your approach to hospitality goes beyond service—you genuinely care about creating a positive experience for residents, families, and team members alike. You bring a wealth of expertise in multi-unit food service and have a keen understanding of the senior living sector, allowing you to anticipate and meet the unique needs of our community. You’re a natural at building partnerships and fostering a collaborative environment between Baptist Housing and our hospitality partner. Financially savvy, you’re experienced in budgeting and data-driven analysis, enabling you to make informed decisions that reflect stewardship and support long-term success. Most importantly, you’re a servant leader with a commitment to integrity, innovation, and a bit of fun, balancing hard work with a sense of joy in all you do.
Compensation & Benefits
We offer a competitive compensation package, featuring a yearly salary range between $90,000 and $105,000. Your comprehensive benefits include employer-paid extended health and dental coverage, along with a generous four weeks of vacation. Additionally, we provide RRSP matching contributions and support for your ongoing professional development.
Baptist Housing Careers
Our Promise
At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.
Why Work at Baptist Housing?
Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.
Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs
How To Apply
To apply for this position, please click the 'Apply’ button, where you can submit your resume and complete the necessary steps to apply for this job. We look forward to reviewing your application!