Resident Services Assistant- Casual
Resident Services Assistant
Shannon Oaks | Vancouver, British Columbia, Canada | Casual
The Opportunity
At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As the Resident Services Assistant, you will provide administrative support by managing office tasks, tracking resident information and maintaining accurate tenancy files.
About The Role
*The ideal candidate is available for all shifts, including nights and weekends.
As a Resident Services Assistant, you will have a diverse range of responsibilities aimed at providing exceptional customer service to residents and visitors. Your role will involve managing inventory, processing orders, and handling sensitive information with the utmost confidentiality. You will take charge of the reception area, ensuring residents are well attended to in the dining room. Observing and reporting any changes in resident behavior will be a crucial aspect of your duties, along with maintaining a confidential resident database. Responding to emergencies and routine inquiries from residents, family members, and team members will be within your comfort zone. Beyond your primary tasks, you'll also lend support to other departments and assist with various projects as required. As an ambassador for Baptist Housing, you'll embody our values, fostering positive interactions with residents, team members, and visitors. Upholding and promoting our brand will be at the core of your endeavours, elevating our reputation and driving awareness among relevant stakeholders. This part-time casual position demands flexibility in availability, as you'll be expected to cover all shifts, including evenings, nights, and weekends. Reporting to the Resident Services Manager, you will play a pivotal role in ensuring the well-being and satisfaction of our cherished residents and guests. Vancouver is known for its breathtaking natural beauty, vibrant culture, and diverse population. Your work location, Shannon Oaks, is our all-inclusive premier independent living in South Vancouver, located on Waverley Avenue.
Requirements
Positive and enthusiastic attitude with strong interpersonal skills
Service-oriented approach, excelling both independently and as part of a team
Critical thinking and problem-solving abilities to support seniors and families
Detail-oriented with strong organizational skills to manage time and priorities effectively
Excellent communication and writing skills for producing professional documents
Commitment to learning and adapting to change
Proficiency in Microsoft Word and Excel for handling diverse administrative tasks
Minimum of 3 years' experience in administrative support, hospitality, or customer service
Valid First Aid Certificate ensuring the safety and well-being of residents
About You
You embody a service-oriented approach, consistently responding to needs with a positive attitude and seeking opportunities to serve. Your extraordinary stewardship contributes to goal achievement, and you excel in maintaining the confidentiality and security of information. Your outstanding interpersonal skills shine through as you establish and nurture professional relationships with team members, residents, and visitors alike. Whether working independently or collaboratively, your effective conflict resolution aligns seamlessly with our organizational values. As a critical thinker, you adeptly navigate challenges, showcasing meticulous attention to detail and strong organizational prowess. Your proficiency in managing time, workload, and conflicting priorities, along with your flexibility and adaptability, positions you for success in this dynamic role. Your literacy and numeracy skills, coupled with a solid understanding of office equipment, reflect a well-rounded competence. In addition, your advanced computer skills, particularly in Microsoft Office software, further enhance your ability to excel in this position.
Compensation & Benefits
A caring and supportive work environment with a compensation rate of $25.13 / hour
Baptist Housing Careers
Our Promise
At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.
Why Work at Baptist Housing?
Meaningful Service: Your work matters! You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.
Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs
How To Apply
To apply for this position, please click the 'Apply’ button, where you can submit your resume and complete the necessary steps to apply for this job.